Salon Policy

Booking and your deposit

To hold your appointment, I take a deposit of 30% of the service. It comes off your total when you pay at the end.

Changing or cancelling

If you need to move or cancel, tell me at least 48 hours ahead — that gives me a chance to fill the time. Less than 48 hours, the deposit is kept as the cancellation fee.

A no-show on the day is charged the full price of the service.

Running late

Your appointment is booked for exactly the time your service needs. If you're lost or running behind, call me — I'd rather know; I may have to shorten it or move it to another day rather than rush the work.

Prices

Prices depend on your hair: its density, its length, where it's starting from and where you want to take it. For an accurate number, book a consultation. I don't quote from a photo.

Allergies and skin tests

Tell me about any allergy or reaction you've had to colour or hair products. This one's on you to raise, and it matters.

For a first colour with me I recommend a skin test 48 hours before — that's one of the things we sort out at your consultation.

If you're not happy

If you're not happy with your result, tell me within 7 days. If something needs correcting, I'll gladly have you back and correct it at no extra charge.

This doesn't cover a change of mind — wanting something different is a new appointment, and it's charged. The same goes for anything raised after 7 days.

Your things

Your personal items are your responsibility while you're here, and I can't take responsibility for anything lost. Colour and belongings don't mix: wear something you don't mind, and take off earrings and necklaces before we start.

Privacy

Your personal information is handled under the Privacy Act 1988 and the Australian Privacy Principles. I never share it with anyone, except where the law requires it.